The Coaching Process

Aims of the coaching intervention at work or in other environments

Coaching is an intervention used in work or other situations to help an individual or team deal with:-

  • performance
  • physical or mental health & wellbeing
  • challenges being faced
  • changes to be achieved

How does coaching support benefit individuals/ teams?

In my experience of working in healthcare environments, many people benefit from time to think & reflect. Coaching support provides reassurance & personal contact. This is valuable & helps individuals or teams to discuss issues openly; look ahead & plan work effectively; achieve goals; deal with challenging situations & maintain a positive state of mind. A thinking team is a performing team.

Coaching seeks to offer support & instil changes in thinking & behaviour. It can help to identify & encourage use of positive coping strategies & promote personal responsibility for managing work, life & health. This results in greater motivation & focus.

What is coaching?

Coaching is a professional & confidential relationship. It is built on trust & non-judgemental positive regard. It draws on counselling & listening approaches. Coaching can be delivered on a one to one basis or in a group. Coaching can be delivered in many different environments.

In a coaching relationship the emphasis is on the individual or team finding effective, positive strategies to use at work & other settings. These strategies are based on the study of the emotional & cognitive processes of people with positive mental health. Sometimes the value of the coaching session will be simply the gift of time, attention & reflective space for an individual or team.  At other times more dynamic approaches are employed to bring about change.

The idea of personal choice & ability to experience emotional control are central to the coaching work. The coach will use a variety of different techniques to help bring about changes in thinking & behaviour. Coaching techniques have evolved from a mix of modern & traditional psychological approaches such as Neuro Linguistic Programming (NLP), assertiveness and personal development work, solution focussed therapy and cognitive behavioural therapy.

Coaching is used widely in business, the sporting world, education, local government and in many other public sector organisations. It can support relationship difficulties and help manage conflict resolution. It can also offer valuable support to individuals facing challenges in their life such as redundancy, bereavement, stress, acute or chronic illness.

How will the coaching be delivered?

Coaching sessions are generally run for an agreed number of sessions with a review date. The number of sessions required is dependant upon individual or team need. Each session is usually one to two hours long (this can vary with team coaching, as sometimes more time needs to be set aside for a team session).

The individual or the team attending coaching set the agenda for the session.  A typical a session will begin by identifying a goal(s) they would like to achieve. The session will concentrate on the gap between where the individual/ team is now & where they want to be. The coaching session will examine what support, resources & strategies are required to bridge the gap & enable goal(s) to be achieved.  Action points will be agreed and this work will generally take place between sessions. 


Individual coaching is offered at £75.00 and hour.
Team coaching costs are negotiated individually, depending on the coaching programme required.

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