Tracy Ruthven

Professional Biography

Tracy Ruthven joined the NHS in 1994 and initially worked for the clinical audit team at North Staffordshire Hospitals NHS Trust. In 1997 she became Clinical Interface Audit Co-ordinator for Leicestershire Fosse NHS Trust before being appointed Deputy Manager at Leicestershire Primary Care Audit Group in 2000. In 2006 Tracy set up the Clinical Audit Support Centre with Stephen Ashmore.

Tracy joined the NHS with a degree in English and Sociology from Keele University and was awarded a distinction in 1997 upon completing Leicester University’s Certificate in Clinical Audit Support. In the same year Tracy was also awarded a Diploma in Health and Social Welfare from the Open University. In 2006 Tracy graduated from the University of Birmingham with an MSc in Managing Quality in Healthcare.

Tracy has been involved in the delivery of training and education in relation to quality improvement for over 15 years. She delivers a wide range of accredited courses including clinical audit, clinical governance, significant event audit and root cause analysis. She holds a teaching qualification and currently acts as a moderator for a national academic organisation to quality assure a range of healthcare related courses. In 2004, Tracy collaborated with colleagues on “Teaching Clinical Audit the PCAG Way”, a resource pack that over 100 NHS Trusts now utilise to support local audit training programmes. In 2005/6, Tracy helped develop online training materials for the Royal Pharmaceutical Society of Great Britain.

In addition to delivering training in quality assurance, Tracy has vast experience co-ordinating large complex multi-practice audit projects she had responsibility for co-ordinating the delivery of interface audit projects across a number of healthcare organisations.

Over the last ten years Tracy has contributed to many healthcare journals and articles have appeared in a wide range of publications, including – The Pharmaceutical Journal, British Journal of Community Nursing, Quality in Primary Care and Clinical Governance Bulletin. In 2005 Tracy was successful in submitting an abstract to the International Society for in Healthcare and subsequently presented at the conference in Vancouver. She has recently co-authored the methodology sections for the second edition of the textbook ‘Principles of Best Practice in Clinical Audit’.

Clinical Audit Support Centre Limited
PO BOX 8429

Phone: +44 (0)7973 796260

The Coaching Process

Aims of the coaching intervention at work or in other environments

Coaching is an intervention in the WORK situation to:-

  • which may be affecting performance (through fatigue, short temper, poor concentration, negativity, anxiety or general lack of focus.)
  • affect both physical or mental health and wellbeing.

In WORK or OTHER environments to

  • experiencing challenging family or parenting issues.

How will it benefit individuals/ teams?

I am aware from my own experience in healthcare delivery that many people need and indeed benefit from some time to think and reflect. Coaching support also provides reassurance and personal contact. This is valuable and helps individuals and teams to discuss issues openly, look ahead, plan work effectively, achieve goals, deal with challenging situations and maintain a positive state of mind. A thinking team is a performing team.

Coaching seeks to offer support, install changes in thinking and behaviour, encourage positive coping strategies and promote personal responsibility for managing work, life and health. This results in greater motivation and focus.

What is coaching?

Coaching is a professional and confidential relationship. It is built on trust and non-judgemental unconditional positive regard. It draws on counselling and listening approaches. Coaching can be delivered on a one to one basis with individuals or with a group/ work based team. Coaching can be delivered in many different environments.

In a coaching relationship the emphasis is on the individual or team finding effective, positive strategies to use at work and in their home life. These strategies have been based on the study of the emotional and cognitive processes of people who have very positive mental health. Sometimes the value of the coaching session will be simply the gift of time, attention and reflective space for an individual or team.  At other times more dynamic approaches need to be employed to bring about change.

The idea of personal choice and the ability to experience some sense of emotional control are central to the coaching work. The coach will use a variety of different techniques to bring about changes in thinking and behaviour. Coaching techniques have evolved from a mix of modern and traditional psychological approaches– neuro linguistic programming, assertiveness and personal development work, solution focussed therapy and cognitive behavioural therapy.

Coaching is already used widely in business, in the sporting world, education, local government and in many other public sector organisations. It is also used to support relationship difficulties and manage conflict resolution. It can support the development of parenting skills and can offer support to individuals facing challenges in their life such as redundancy, bereavement, stress, acute or chronic illness.

How will the coaching be delivered?

Coaching sessions are generally set up for an agreed number of sessions with a review date. The number of sessions required is dependant upon individual/ team need. Each session is usually one to two hours long (this can vary with team coaching, as sometimes more time needs to be set aside for a team session).

The individual or the team attending coaching set the agenda for the session.  A typical a session will begin by identifying a goal they would like to achieve. The session will concentrate on the gap between where the individual/ team is now and where they want to be.  The coaching session will examine what support, resources and strategies are needed to bridge the gap and enable them to reach their goal(s).  Action points will be made and some work may be set between sessions. 

Individual coaching is offered at £75.00 and hour.

Team coaching cost negotiated based on coaching programme required.